Frequently Asked Questions
Have questions? We’re here to help! Below are answers to some of the most common questions our customers ask.
1. What products does Gozabest is part of the ecosystem of "BAG ART LTD" company. offer?
We specialize in stylish, lightweight, and functional cosmetic bags, travel organizers, and daily-use pouches designed especially for women who love staying neat and fashionable.
2. Where do you ship from?
We ship from our main warehouse in the United States (644 Ridgeley Dr, Los Angeles, CA 90036, United States) and may also fulfill orders from our UK location (210 Apex Apartments West Green Drive, Crawley, RH11 7QN, United Kingdom) depending on your location.
3. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and times vary based on your location and will be calculated at checkout.
4. How long does shipping take?
Orders typically take 1–3 business days to process. Delivery within the US usually takes 5–10 business days. International shipping may take 7–20 business days depending on your country.
5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can also contact our support team at [email protected] for updates.
6. What is your return and refund policy?
We have a clear return policy, if customers are not satisfied, please do not hesitate to contact us via email for timely support.